Tag: enterprise service management


ITIL 4 books

ITIL 4: An A – Z Guide

ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we consider how quickly the business world is changing these days, is fair to say was quite some time ago. But all of that has now changed, with 2019 bringing with it the […]

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The A – Z of Artificial Intelligence (AI)

Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, [...]

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The A – Z of Enterprise Service Management

Enterprise service management – the use of IT service management (ITSM) principles, best practice, and technology in other business [...]

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Enterprise Service Management 101: My Next 5 Tips for Getting Started

Following on from my previous enterprise service management blog, here’s more tips on how to get started. As a quick recap, part 1 [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.