Tag: enterprise service management


Analog to digital

How ITSM Tools Help with Back-Office Digital Transformation

The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of digital transformation: the introduction of new products and services based on technology and data exploitation, and the improvement of customer engagement mechanisms and the customer [...]

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ITIL 4 books

ITIL 4: An A – Z Guide

ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]

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Artificial Intelligence 4

The A – Z of Artificial Intelligence (AI)

Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, [...]

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Alphabet min

The A – Z of Enterprise Service Management

Enterprise service management – the use of IT service management (ITSM) principles, best practice, and technology in other business [...]

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Money

Enterprise Service Management 101: My Next 5 Tips for Getting Started

Following on from my previous enterprise service management blog, here’s more tips on how to get started. As a quick recap, part 1 [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.