Tag: digital transformation


The A - Z of ITSM

The A – Z of ITSM in 2019

As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be thinking about: job security, maybe even a promotion or pay raise, or loving what you do in your role. But what I’m talking – OK, writing – about here are (hopefully) some […]

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My Next 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation

In my previous blog, I introduced the Business Transformation Framework (BTF) – a practical approach that helps organizations to [...]

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My First 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation

In 2017, you couldn’t escape all the talk of “digital transformation” in the IT (and business) community. It’s a common opportunity and [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.