Tag: CX

The Importance of Customer Journeys to IT Service Desks

April 19, 2023

With all of the IT industry interest in employee experience (EX), you might be looking for insight into the what, why, and how of customer journey mapping and how it improves IT support operations and outcomes for employees. To help, this blog introduces customer journey mapping and how it will improve your IT service desk. [...]

Posted by Joe the IT Guy | Leave a comment

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: CX

The Importance of Customer Journeys to IT Service Desks

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