Tag: COBIT


ITSM Best Practice

The Main Bodies of ITSM Best Practice Guidance

To help us IT service management (ITSM) folks get ahead, there are a number of ITSM best practice frameworks, methodologies, and standards available. While the number of these is impressive, it leads to a problem within itself – which approach or approaches should be used? The answer to this question isn’t simple to answer [...]

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VeriSM blender

Why, and How, to Blend VeriSM Into Your ITSM BAU

So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]

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The ITSM world

It’s All Change in the World of ITSM (and Me)

The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)

COBIT A to Z

COBIT: An A – Z Guide for 2019

COBIT is a framework designed to support the governance and management of enterprise IT. It helps organizations to deliver value to [...]

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Looking on 2018

Key Changes in ITSM in 2018 and What We Should Learn

What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]

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COBIT 2019

COBIT 5 is Dead, Long Live COBIT 2019

Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]

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ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks

When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks

Cobit

COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”

COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”

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An Introduction to COBIT

COBIT, formerly known as Control Objectives for Information and Related Technology, is a business framework for the governance and [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.