Tag: COBIT


looking-on-2018

Key Changes in ITSM in 2018 and What We Should Learn

What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management (ITSM) far quicker than we used to. Or it could be that the rate of change we now experience, from both an IT and business perspective, is […]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on Key Changes in ITSM in 2018 and What We Should Learn

COBIT 2019

COBIT 5 is Dead, Long Live COBIT 2019

Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on COBIT 5 is Dead, Long Live COBIT 2019

ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks

When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]

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Cobit

COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”

COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”

An Introduction to COBIT

COBIT, formerly known as Control Objectives for Information and Related Technology, is a business framework for the governance and [...]

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Posted by Joe the IT Guy Joe the IT Guy | 6 Comments on An Introduction to COBIT

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.