Given the current issues that the world is facing with COVID-19, there’s a need for IT-related focus and firefighting to maintain business operations. From ensuring that employees can still work if they’re no longer located in your offices, to ensuring that your organization’s external customers are still being served and [...]
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Joe the IT Guy | 2 Comments on ITSM and the Cloud Center of Excellence
With so much going on in the world of IT service management (ITSM), and the wider IT management space, it’s easy to neglect some of the [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Taking a More Modern Approach to Windows Deployment
Are you like me and still hearing crazy stuff about security in the cloud? “We don’t think public cloud is secure.” “We’re interested [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Still Insecure About Cloud? Then Read This Cloud Myth Debunker!
When applications and infrastructure run out of capacity, they adversely impact services and business operations. To mitigate this [...]
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Public cloud has come a long way since we were all worried about the levels of security and availability associated with the delivery [...]
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For around a decade now, businesses have been moving their software into cloud-based hosting at an ever increasing rate. This is not [...]
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Rafi Rainshtein | Leave a comment
Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]
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As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration
It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers
The end of the year is often a time to reflect on our past, from the year just gone to even further back in time, and then to look to [...]
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When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” [...]
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There is a promised path to the cloud. One that feels familiar to hardware and software vendors, and to their armies of certified [...]
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Steve Chambers | Leave a comment
The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Cloud 101 – And Not Just for Dummies
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.