Tag: Chatbots


Chatbot exterminator

Does Your IT Service Desk Really Need a Chatbot?

Nowadays, chatbots seem to be all the rage and it’s fair to say that, over the past couple of years, they’ve developed into a pretty useful tool for many business-to-consumer (B2C) organizations. Jump onto any major commercial website these days and it’s likely you’ll have the option to chat with a bot. Just the other […]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Happy and sad support agents

The Changing Landscape of IT Service Desk Contact Channels

Once upon a time, there were only a few ways employees could get IT help. They could phone a help desk number, hoping to get a person [...]

Continue Reading

Posted by Stephen Mann Stephen Mann | Leave a comment

Categories

IT Humor



Get Back to ITSM Basics

Back to ITSM Basics

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.