Tag: Chatbot


Everything You Need to Know About IT Support Chatbot Success

Chatbots are coming to the IT service desk, and why wouldn’t they? They’ve the potential to reduce workload for your agents, increase customer satisfaction, and save your organization time and money. They can also work for you, and your customers, around the clock and they’ll never ask you for a day off work. But I’m […]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on Everything You Need to Know About IT Support Chatbot Success

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.