Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and safely (or “change control” if you’re already aligned with ITIL 4). Done well, it’s the capability that enables a steady state, in terms of IT service delivery, while supporting service [...]
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Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change
Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.