Tag: change management


Second way of DevOps Feedback Loops

Using the DevOps Second Way to Improve ITIL Change and Release Practices

Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest blog looks at driving efficiencies using feedback loops. Before I start though, I should mention that I appreciate that many IT organizations that employ ITIL best practice might be looking [...]

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Improving with DevOps 1st Way

Using the DevOps First Way to Improve ITIL’s Change and Release Practices

Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]

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Measuring risk

How to Assess the Risk of a Change with 5 Simple Questions

One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]

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Change management cog wheels

What’s Missing from Most ITSM Change Management Processes?

Change management is one of the most necessary, misunderstood, and all-too-often misused IT service management (ITSM) disciplines.  If [...]

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What’s Organizational Change Management and Why Should ITSM Pros Be Bothered?

Have you ever wondered why it happens that when your IT department introduces new technology based on the promise of great benefits, [...]

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5 Tips for Coping with the Service Desk’s Post-Holiday Rush

Who doesn’t love the holidays? The feeling of goodwill, the great TV, seeing friends and family. How awesome is the holiday period? But [...]

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Effective Change Managers

The 7 Habits of Highly Effective Change Managers

Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]

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Cloud doesn't work with silos and towers

Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]

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Emergency Change

ITSM 101: Emergency Change and Why “No” is a Good Starting Point

If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]

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Measuring ITSM change & success

Measuring Change Performance – Easy or Not?

Without knowing how well we’re doing, we can’t show that we’re getting better. IT service management (ITSM) service providers need to [...]

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Get started with change management

15 Tips for Getting Started with Change Management – Part 2

In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]

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Get started with change management

15 Tips for Getting Started with Change Management – Part 1

I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.