Last week, I blogged about business relationship management (BRM) (link) and how it can seriously help IT organizations who are struggling to meet business expectations around service quality, support, and anything else really. I gave you my first 5 tips, and now I’d like to follow up with the rest. Here we go… Tip 6: […]
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Is your IT organization struggling to meet business expectations around service quality, support, or anything else? Then business [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on My First 5 Tips for Using BRM to Rock Service Levels
We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]
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Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first [...]
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It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 10 Things You Need to Know to Set the Right ITSM Agenda for 2017
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.