Tag: AXELOS


ITIL Practitioner Guidance

8 Things that Stand Out in the New ITIL Practitioner Guidance Book

It’s not often that I admit to being excited by a new ITIL publication – the popular IT service management (ITSM) best practice framework. Having passed the ITIL v2 incarnations of the ITIL Foundation and Manager’s courses over 10 years ago, I have since read up on the ITIL v3 changes in 2007 (although a […]

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Posted by Stephen Mann Stephen Mann | 4 Comments on 8 Things that Stand Out in the New ITIL Practitioner Guidance Book

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.