Tag: Availability Management


Five Missing Teeth of Availability Management

Resilience Engineering and the Five Missing Teeth of Availability Management

“Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your mother!” or father. Such vacuous guidance is frustrating because the child doesn’t learn why something should be done, or how it should be done, correctly. So children instead seek the […]

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Posted by Steve Chambers Steve Chambers | Leave a comment

Availability Management

Availability Management Is Harder Than It Looks

Everyone understands the need for availability of services. I mean, we all want our power services to be there, right? OK, maybe some [...]

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Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

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Do Quick Wins Exist for Availability Management?

In order to do their jobs, users need applications, systems and services to be there when they need them. They expect them to be [...]

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Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.