Tag: artificial intelligence


Happy and sad support agents

The Changing Landscape of IT Service Desk Contact Channels

Once upon a time, there were only a few ways employees could get IT help. They could phone a help desk number, hoping to get a person rather than a voicemail account (and even then, this might have only been to log their issue). They could send an email, but the available IT support personnel […]

Continue Reading

Posted by Stephen Mann Stephen Mann | Leave a comment

The A – Z of Artificial Intelligence (AI)

Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Does the ITSM Industry Have an IT Service Desk Staffing Issue?

In the SysAid eBook “Skills and Capabilities Required of a 2020 ITSM Professional,” various industry experts talk about the [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Categories

IT Humor



Get Back to ITSM Basics

Back to ITSM Basics

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.