Tag: AI


Chatbot exterminator

Does Your IT Service Desk Really Need a Chatbot?

Nowadays, chatbots seem to be all the rage and it’s fair to say that, over the past couple of years, they’ve developed into a pretty useful tool for many business-to-consumer (B2C) organizations. Jump onto any major commercial website these days and it’s likely you’ll have the option to chat with a bot. Just the other […]

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The A to Z of ITSM

The A – Z of ITSM in 2019

As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]

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Happy and sad support agents

The Changing Landscape of IT Service Desk Contact Channels

Once upon a time, there were only a few ways employees could get IT help. They could phone a help desk number, hoping to get a person [...]

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Artificial Intelligence 4

The A – Z of Artificial Intelligence (AI)

Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, [...]

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Staffing issues

Does the ITSM Industry Have an IT Service Desk Staffing Issue?

In the SysAid eBook “Skills and Capabilities Required of a 2020 ITSM Professional,” various industry experts talk about the [...]

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Respect

HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs

There’s a growing industry trend for IT departments, and especially IT support groups, to look beyond traditional service level [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.