Tag: AI
The Changing Landscape of IT Service Desk Contact Channels
Once upon a time, there were only a few ways employees could get IT help. They could phone a help desk number, hoping to get a person rather than a voicemail account (and even then, this might have only been to log their issue). They could send an email, but the available IT support personnel […]
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Stephen Mann | Leave a comment
The A – Z of Artificial Intelligence (AI)
Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, [...]
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Joe the IT Guy | Leave a comment
Does the ITSM Industry Have an IT Service Desk Staffing Issue?
In the SysAid eBook “Skills and Capabilities Required of a 2020 ITSM Professional,” various industry experts talk about the [...]
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HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs
There’s a growing industry trend for IT departments, and especially IT support groups, to look beyond traditional service level [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.