Tag: Agentic AI


Agentic AI in ITSM

Agentic AI in IT Service Management

“Agentic AI” is the new kid on the block when using artificial intelligence (AI) in service and support roles. You might feel it’s just another Marketing buzz phrase designed to sell more products and services. However, Agentic AI technology has the potential to revolutionize IT service management (ITSM). This blog explains [...]

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Posted by Joe the IT Guy | Leave a comment

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.