One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the absence of a properly-defined configuration management process. Whether it’s related to change, incidents, problems, service levels, or service costing, the lack of configuration management and [...]
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Rebecca Beach | 4 Comments on ITSM Basics: How to Do Configuration Management – Part 1
Not too long ago, in the IT service management (ITSM) minefield that is LinkedIn groups, a service delivery manager asked: “When is an [...]
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Joe the IT Guy | 1 Comment on Why Do We Overcomplicate IT Service Management?
Work can consume a significant part of our lives and, for the majority of us, it’s important to feel that we are appreciated for what [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 6 Tips on How to Get Ahead in IT Service Management
How is that for a click-bait blog title? This blog is a Q&A session with Steve Chambers who, since about 2009, has written on and [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on An Interview with the UK’s #1 ITIL Hater
One of my favorite quotes about metrics and KPIs is: “Don’t measure me on cost or traditional IT metrics, but on the metrics of [...]
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I was asked by my superiors, of which I have many, to write a blog about CSI. But for some reason SysAid’s content editor, the amazing [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 5 Simple Steps for Starting with Continual Service Improvement (CSI)
The biggest online security threat for any individual is ignorance. Put simply, ignorance is not knowing something you should know, or [...]
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In a previous blog we examined the meta-activities that should be undertaken to provide the best possible prospect of Software [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on How to Write a Software Asset Management Process – Part 2
Can you feel the excitement? All of the hard work is paying off – our ITSM house that we’ve been building is taking shape! In Part 1 [...]
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In viewing many efforts at creating and maintaining a Software Asset Management (SAM) process in different organizations, it’s come to [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on How to Write a Software Asset Management Process – Part 1
Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we [...]
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In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]
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There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has [...]
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Barclay Rae | 2 Comments on Service Catalogue – Collaboration Is Key!
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.