Although we’re now well into the 21st century, the goals of the gender-equality movement have still to be accomplished, especially in the field of IT – with the number of women working in corporate IT organizations still remarkably low. In the UK, for example, it’s a paltry 27%, according to a report from the UK […]
Continue Reading Posted by 
Rebecca Beach | Leave a comment
We have all had, or have heard about, IT horror stories that have caused businesses to go into unplanned panic (and most likely to be [...]
Continue Reading Posted by 
Joe the IT Guy | 1 Comment on Business Continuity Management, Disaster Recovery, and ITSM Are Not Mutually Exclusive
It’s not often that I admit to being excited by a new ITIL publication – the popular IT service management (ITSM) best practice [...]
Continue Reading Posted by 
Stephen Mann | 5 Comments on 8 Things that Stand Out in the New ITIL Practitioner Guidance Book
Long blog title, I know, but hopefully it got your attention. You might be thinking “IT service desk complaints and continual service [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on How to Crush Service Desk Complaints by Boosting Your Capabilities with Continual Service Improvement
In ITIL 2011 – an IT service management (ITSM) best practice framework – there’s five books covering nearly thirty ITSM processes. And [...]
Continue Reading Posted by 
Steve Chambers | 1 Comment on Dear Axelos, ITIL Needs Cybernetics
The IT press and social media make it clear that our world is getting riskier every day, making cyber security the new flavor of the [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Everyone understands the need for availability of services. I mean, we all want our power services to be there, right? OK, maybe some [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Introduction If you’re following IT service management (ITSM) trends, you’ll have noticed continuous improvement is “the new black,” [...]
Continue Reading Posted by 
Ian Clayton | Leave a comment
Sometimes people ask me for advice on how to improve their help desk operations and customer service, expecting me to say that they [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Congratulations, you’re a newly-certified ITIL* professional – eager to start adopting the ITIL framework in your organization. You’ve [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on 6 Reasons Why You’re Going Wrong With ITIL
As part of the rapid growth in social media adoption, Twitter reignited a “chat revolution” and triggered a resurgence in internet [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Last year, my good friend Earl Begley wrote an interesting blog called “Things I didn’t learn in ITIL school.” Earl’s blog detailed [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 13 ITSM Tips They Don’t Always Tell You at ITIL School
Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance [...]
Continue Reading Posted by Rebecca Beach | 2 Comments on ITSM Basics: How to Do Configuration Management – Part 2
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.