‘I feel like a juggler multitasking in several different languages and time zones.’ A favourite quote from a Service Desk Manager I spoke to at an event recently. If there’s one role in IT and IT service management (ITSM) that is fundamental, intrinsic, influential and pivotal – it’s the Service Desk Manager. This [...]
Continue Reading Posted by 
Joe the IT Guy | 2 Comments on What Makes a (Super) Service Desk Manager?
My native language is English, and this makes it very easy for me to access many different sources of information. I sometimes forget [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Talk about a tricky question. Are you offering, or working on, a help desk or a service desk? And does it really matter? Looking at [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Are You An IT Help Desk Or An IT Service Desk?
Life on the service desk can go at a million miles an hour and it’s easy to focus purely on firefighting the never-ending onslaught of [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Hey! I’ve been mulling over the topics of service catalog and self-service, but I didn’t have my IT Guy hat on, I’ve been using my [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.