Is your organization thinking about creating a service catalog and service request catalog (or starting over with it again)? It can be a daunting undertaking (and “undertaking” always seems such a terminal pursuit), but a well-thought-out service catalog (plus the associated service portfolio management activities) can add [...]
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Joe the IT Guy | 1 Comment on 5 Proven Practical Tips for Starting Your Service Catalog
There’s a lot of IT jargon in the IT service management (ITSM) space, much of which has been created as part of ITIL, the most commonly [...]
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In part one of this blog I covered two possible causes of IT service management (ITSM) derailment: (1) the lack of executive support, [...]
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Sometimes it is a good idea to stop for moment, to take stock of where you are and where you want, or need, to be. Especially when you [...]
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Well, it’s been almost a year since my last blog on continual service improvement (CSI), and I really do hope you’ve already passed the [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Are You Feeding and Caring for Your CSI Register?
“The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps [...]
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Steve Chambers | 1 Comment on How DevOps Brings High Velocity to ITSM
A service level agreement, commonly known as an SLA, is an agreement that outlines the expectations of both sides in a service [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Service Level Agreements: A Whistle-Stop Tour
The heart of any IT service management (ITSM) program is the need to add value to business operations – to make the business more [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 7 Capabilities an ITSM Practitioner Needs to Add Value
Four and a half years is a long time in technology, but sadly not so much in IT service management (ITSM). Rather scarily, thinking [...]
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Stephen Mann | Leave a comment
It’s important to be good at what you do. In practice that means striving to get better and better. This is a popular attitude and [...]
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When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” [...]
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Imagine a river or sea separating two lands. On one side is the “Land of IT” and on the other is the “Land of Business and Customer.” A [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on How DevOps Organizational Changes Impact ITSM
I recently worked with a service management organisation (in the manufacturing sector) that wanted to improve their service delivery. [...]
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Barclay Rae | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.