Last week, I blogged about business relationship management (BRM) (link) and how it can seriously help IT organizations who are struggling to meet business expectations around service quality, support, and anything else really. I gave you my first 5 tips, and now I’d like to follow up with the rest. Here we go… Tip 6: […]
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Is your IT organization struggling to meet business expectations around service quality, support, or anything else? Then business [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on My First 5 Tips for Using BRM to Rock Service Levels
Aha, the highly-effective series continues. Release management is often a misunderstood process, or capability, with the dividing line [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Release Managers
Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) [...]
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Oftentimes it’s the every day things I do in my life that teach me about service management. So let me tell you what happened this [...]
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Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
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We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]
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If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row
As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration
If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]
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In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]
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I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 10 Things You Need to Know to Be a Better ITSM Leader – Part 1
For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.