Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) ecosystem and in keeping organizations running. But what are the key things that need to be considered when optimizing your configuration management capability and the role of a configuration [...]
Continue Reading Posted by 
Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Configuration Managers
Oftentimes it’s the every day things I do in my life that teach me about service management. So let me tell you what happened this [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row
As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration
If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 10 Things You Need to Know to Be a Better ITSM Leader – Part 1
For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Warning: If you were born without a sense of humor, or have had it surgically removed at some point in your life, please click away [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Have you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Why Continual Service Improvement Is the Crème de la Crème of ITSM
IT service management (ITSM) and ITIL, the most commonly adopted ITSM best practice framework, are both full of terminology. Just look [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on The A to Z of ITSM
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.