Please get ready to learn a lot about organizational change management (sometimes abbreviated to OCM). And quickly. The first point I need to make about organizational change management is that it’s nothing to do with the ITIL change management process (now called “change control” in ITIL 4). Instead, organizational change [...]
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Joe the IT Guy | 1 Comment on An A – Z of Organizational Change Management
If you consistently say the words “strategy” and “strategic,” this means that you sound smart, right? Oh my. If I had a dollar for [...]
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Daniel Card | 4 Comments on Developing a Winning IT Strategy
As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]
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What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]
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One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]
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Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, [...]
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While this blog can stand alone, it’s also the third part in my three-part blog series related to IT service management (ITSM) tool [...]
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This is the second blog in a three-part series that covers understanding what you need from an IT service management (ITSM) tool, [...]
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Much of the IT service management (ITSM) best practice guidance tells us that ITSM software should “come after” people and processes, [...]
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In my previous blog, I wrote about how to recognize and deal with the issues associated with watermelon service level agreements [...]
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When applications and infrastructure run out of capacity, they adversely impact services and business operations. To mitigate this [...]
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There’s a growing industry trend for IT departments, and especially IT support groups, to look beyond traditional service level [...]
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Have you ever been asked: “What’s a service?” It might seem a strange, or even silly, question to ask someone who’s already managing, [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.