IT experience debt can be fatal to your organization, to the point that it can be considered a silent killer of your digital transformation (DX) and business innovation initiatives. It might be a new term to you, unlike DX. It’s to be expected when the focus to date on IT experience debt has been minuscule […]
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“Agentic AI” is the new kid on the block when using artificial intelligence (AI) in service and support roles. You might feel it’s just [...]
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It’s hard to read or listen to anything about IT service management (ITSM) right now without the mention of artificial intelligence [...]
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With artificial intelligence (AI) increasingly embedded in business operations, establishing mechanisms to help ensure ethical and [...]
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New employee onboarding is often the bane of IT organization personnel and their peers in other business functions. It can be a [...]
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Your IT career matters. But IT careers are evolving and it’s therefore important that you know the key skills and certifications you [...]
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Do your peers and colleagues constantly talk about the Metaverse or the technologies it employs? Do you feel as though you should know [...]
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The use of generative artificial intelligence (GenAI) to improve IT operations and outcomes affects not only the speed of activity (or [...]
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The ITIL IT service management (ITSM) body of service management best practices is now 36 years old. However, despite this longevity, [...]
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Generative AI (GenAI) capabilities are transforming IT service management (ITSM) practices and tools – automating routine tasks, [...]
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Generative artificial intelligence (GenAI) is transforming IT support and wider IT service management (ITSM) capabilities. In [...]
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The IT service management (ITSM) trends of artificial intelligence (AI) and enterprise service management are often treated as separate [...]
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The opportunity for artificial intelligence (AI)-enabled capabilities for IT service management (ITSM) and other business operations is [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.