Category: Change Management


ITSM Wars, Episode VII: The Standard Change Awakens

A long time ago, in an IT department far, far away…. It is a period of unrest for developers and operations teams. IT management, in an effort to gain control of unruly infrastructure changes and prevent unplanned outages (as well as stop getting yelled at by the CEO), implemented the ITIL® process of Change Management. [...]

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.