Author Archives: Joe the IT Guy


COBIT 2019

COBIT 2019 – the Key Changes to COBIT 5

Hopefully you saw my COBIT 2019 blog in November – but when I wrote it I hadn’t seen the detail of what had changed in this new version of COBIT. This blog should make amends, as I try to concisely share the key changes – as COBIT 2019 serenely rises from the ashes of COBIT […]

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The A - Z of ITSM

The A – Z of ITSM in 2019

As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]

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looking-on-2018

Key Changes in ITSM in 2018 and What We Should Learn

What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]

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ITSM Basics

ITSM Basics: The State of IT Service Desk Metrics as We Enter 2019

There are three common IT service management (ITSM) areas where IT service desks often state that they’re struggling, or at least say [...]

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Measuring risk

How to Assess the Risk of a Change with 5 Simple Questions

One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]

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COBIT 2019

COBIT 5 is Dead, Long Live COBIT 2019

Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]

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Looking to the future of ITIL 4

ITSM Future: 10 Things I’d Like to See in ITIL 4

Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4

Change management cog wheels

What’s Missing from Most ITSM Change Management Processes?

Change management is one of the most necessary, misunderstood, and all-too-often misused IT service management (ITSM) disciplines.  If [...]

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It's all a misunderstanding

IT Security Basics: Misunderstanding the Purpose of Penetration Testing

“I’ve had a penetration test done, so the service is secure!” (Firstly, no jokes please…) Too often, in my travels visiting a variety [...]

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The A – Z of Artificial Intelligence (AI)

Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, [...]

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Securitythreat

ITSM Basics: Know Your Information Security Threats!

Who’s afraid of the big bad wolf? It’s easy to get lost in a sea of IT security noise right now. Not a day, week, or month seems to go [...]

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Self-Service Experience

ITSM Basics: 5 Ways to Improve Your End Users’ Self-Service Experience

Self-service on the IT service desk is no longer a new concept – with 70-80% of IT service desks having implemented some form of [...]

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Cloud myth debunker

Still Insecure About Cloud? Then Read This Cloud Myth Debunker!

Are you like me and still hearing crazy stuff about security in the cloud? “We don’t think public cloud is secure.” “We’re interested [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.