Customer experience

Uncovering and Managing the Customer Experience

My previous blog talked about what customer experience actually IS, along with a video that followed my learning cycle. We saw that despite a number of improvements made, the relationship with our customers was even more strained, and a major reason was due to the customer experience that we were providing.

In the final part of this video series, I explain what we did to uncover the customer experience, plus I reveal the easy steps we took to make simple changes and incorporate what we learned into our future plans.

Please watch here:

Have you ever tried improving how you manage your customer experience? Please share!

Posted by Joe the IT Guy

Joe the IT Guy
Joe the IT Guy

Native New Yorker. Loves everything IT-related (and hugs). Passionate blogger and Twitter addict. Oh...and resident IT Guy at SysAid Technologies (almost forgot the day job!).

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