Artificial intelligence (AI)-enabled capabilities offer IT organizations the opportunity for “better, faster, cheaper” operations and outcomes, but there are a number of key factors to consider to achieve AI adoption success. Those related to the technology implementation are covered elsewhere on the internet, but it’s also [...]
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Have you ever wondered why it happens that when your IT department introduces new technology based on the promise of great benefits, [...]
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If you can still remember last year, then hopefully you’ll remember my A-Z of ITSM in 2020 blog in which I covered 26 of the most [...]
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Organizational change management (OCM) is essentially all about how organizations should manage big changes, of which for most [...]
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You’ve probably heard and read a lot about digital transformation in the last couple of years. You might already be in the midst of [...]
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Please get ready to learn a lot about organizational change management (sometimes abbreviated to OCM). And quickly. The first point I [...]
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As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]
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If you are just buying or have bought a shiny new IT service management (ITSM) tool – congratulations! You have many good opportunities [...]
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Barclay Rae | 1 Comment on Preparing for ITSM Tool Implementation
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.