Tag Archives: Kaizen

How to Use Kaizen to Drive Service Improvements (Part 2)

Many IT organizations will admit to the fact that they could be somewhat better at getting better, i.e. better at improving operations and services. My previous blog introduced the concept of Kaizen as a philosophy and approach that aids continuous service improvement (CSI). This time around I want to get more practical, talk about the HOWS: […]

How to Use Kaizen to Drive Service Improvements (Part 1)

“Kaizen” might sound like a breakfast roll but don’t be fooled – it’s a philosophy and approach that aids continuous service improvement (CSI). Working in IT is hectic. We have requests to fulfill, changes to make, incidents to fix. Sometimes we’re so overwhelmed with “the day job” that the thought of CSI seems too daunting. […]