IT service management (ITSM) is all about improvement and, if the AXELOS 2022 ITSM Benchmarking Report and survey data is correct, there’s a wealth of ITSM improvement to be had. Whether it’s related to the IT service desk or ITSM capabilities that span the breadth of IT service delivery and support. To help, this blog […]
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While IT asset management (ITAM) practices have been around for decades, much has changed related to the management of IT assets. As [...]
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IT Asset Management (ITAM) is the practice that helps your organization manage, control, and protect its IT assets and the IT services [...]
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Does your organization require you to build a business case for IT service management (ITSM) or the wider use of service management in [...]
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The “new normal” post COVID-19 crisis has placed renewed focus on IT assets and their management. This is from a number of [...]
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IT Asset Management or ITAM is a set of practices that allows your organization to manage, control, and protect all IT assets across [...]
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“I love a good session on ITAM metrics!” said no one ever. But here’s the thing – IT asset management (ITAM) is such a wide-ranging and [...]
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IT asset management is a much-needed corporate capability – whether it be the effective management of hardware, software, or services. [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on ITAM Basics: 5 Tips for Dealing with SAM Complexity Caused by Decentralized Organizations
IT asset management and IT service management are IT management siblings, yet they often don’t play together as much as they could. [...]
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IT asset management is a necessary and important capability for any IT organization. It helps to manage costs, mitigate risks, and [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on ITAM Basics: 5 Tips for Getting Started with IT Asset Management
IT asset management (ITAM) is a powerful IT management activity that saves your organization time and money and minimizes risk; but all [...]
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In this blog, I take a look at observations that I have encountered over the last 2-3 years about Software Asset Management (SAM); ten [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on Mythbusters from Software Asset Management
I felt like I needed a bit of a break from ITSM. So I thought, why not write something on a super sexy subject? Then I decided to write [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.