Enterprise service management – the use of IT service management (ITSM) thinking, practices, and technology to improve the operations and outcomes of other business functions – has been one of the hottest ITSM trends for the last half-decade. It’s understandable given the almost ubiquitous need for digital transformation [...]
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Joe the IT Guy | Leave a comment
So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]
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Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.