Tag: IT support


Love your IT service desk

Another 5 Reasons to Love Your IT Service Desk

Welcome back to this SysAdmin Day + IT service desk lovefest blog! Following on from my previous post – which covered trust (in getting a resolution), incident management effectiveness, major incident magic, seamless service request handling, and better IT asset management – here’s another five reasons why [...]

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Love your IT service desk

The First 5 Reasons to Love Your IT Service Desk

It’s System Administrator Appreciation Day at the end of the month (July 28th to be specific), hooray for SysAdmins! It’s great that we [...]

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Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.