Tag: CSAT Score


Share Knowledge

10 Ways Your IT Service Desk Will Benefit from a Knowledge Base

A knowledge base is arguably one of the most important tools that your organization’s IT service desk needs. Without a knowledge base, your organization runs the risk of inconsistent support, lengthy telephone calls, and unhappy customers to name but a few of the associated issues. A knowledge base also holds articles that [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

Categories

IT Humor




IT SELF-SERVICE FUTURE

Back to ITSM Blog

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.