Tag: change management


Change Refuser

How to Deal with a Change Approver “Refuser”

One of the key roles within the ITIL 4 change enablement process is that of approving changes so that the benefits can be delivered to end-users and other business stakeholders. Delayed or missing approvals can kill weeks or even months of change planning, communication, and prep work – not to mention causing delays that [...]

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Organizational Change Management

What’s Organizational Change Management and Why Should ITSM Pros Be Bothered?

Have you ever wondered why it happens that when your IT department introduces new technology based on the promise of great benefits, [...]

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What's changed in ITIL 4?

What’s Changed with Change in ITIL 4?

A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]

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Posted by Joe the IT Guy | 13 Comments on What’s Changed with Change in ITIL 4?

Time for DevOps Change

How to Run a Change Advisory Board in a DevOps World

Hopefully, we all know that – in IT service management (ITSM) – change management (now called “change control” in ITIL 4) is the [...]

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Posted by Joe the IT Guy | 3 Comments on How to Run a Change Advisory Board in a DevOps World

Kanban Boards

Using Kanban Boards to Help Manage Change

Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and [...]

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Posted by Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change

DevOps Third Way

Using the DevOps Third Way to Improve ITIL Change and Release Practices   

Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]

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Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices   

Second way of DevOps Feedback Loops

Using the DevOps Second Way to Improve ITIL Change and Release Practices

Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]

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Posted by Joe the IT Guy | 1 Comment on Using the DevOps Second Way to Improve ITIL Change and Release Practices

Improving with DevOps 1st Way

Using the DevOps First Way to Improve ITIL’s Change and Release Practices

Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]

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Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices

Measuring risk

How to Assess the Risk of a Change with 5 Simple Questions

One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]

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Posted by Joe the IT Guy | 6 Comments on How to Assess the Risk of a Change with 5 Simple Questions

Change management cog wheels

What’s Missing from Most ITSM Change Management Processes?

Change management is one of the most necessary, misunderstood, and all-too-often misused IT service management (ITSM) disciplines.  If [...]

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Posted by Joe the IT Guy | 6 Comments on What’s Missing from Most ITSM Change Management Processes?

Post holiday rush

5 Tips for Coping with the Service Desk’s Post-Holiday Rush

Who doesn’t love the holidays? The feeling of goodwill, the great TV, seeing friends and family. How awesome is the holiday period? But [...]

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Posted by Joe the IT Guy | Leave a comment

Effective Change Managers

The 7 Habits of Highly Effective Change Managers

Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]

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Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Change Managers

Cloud doesn't work with silos and towers

Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]

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Posted by Joe the IT Guy | 2 Comments on Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.