“Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your mother!” or father. Such vacuous guidance is frustrating because the child doesn’t learn why something should be done, or how it should be done, correctly. So children instead seek the […]
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Steve Chambers | Leave a comment
Everyone understands the need for availability of services. I mean, we all want our power services to be there, right? OK, maybe some [...]
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Joe the IT Guy | Leave a comment
In order to do their jobs, users need applications, systems and services to be there when they need them. They expect them to be [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.