Posted by Joe the IT Guy
on July 20, 2016
How often do you find yourself standing on the side of a snow-capped mountain, frozen to the spot while helplessly looking up at the rapidly growing and descending snowball of your IT nightmares? Metaphorically-speaking of course, but hopefully you get the point. What started out as a potentially insignificant issue has snowballed into a much […]
Posted by Joe the IT Guy
on April 27, 2016
IT guys are often happiest when something breaks and they have a root cause to find, investigate, and resolve. Sometimes, though, finding the cause isn’t necessary but it can be hard to resist. Let me tell you a story that shows what I mean. My neighbors once had an issue with their gas supply. During […]
Posted by Joe the IT Guy
on May 28, 2015
Last week I posted a blog offering my thoughts and advice on getting started with problem management, based on the premise that it involves much more than just adopting a best practice IT service management (ITSM) process from a book. Today, I want to continue with even more.
Posted by Joe the IT Guy
on May 22, 2015
I wanted to write a blog on how to get started with problem management to complement my previous blogs on getting started with incident management: 12 Tips For Getting Started With Incident Management – Part 1 12 Tips For Getting Started With Incident Management – Part 2 Then it dawned on me, getting started with […]
Posted by Joe the IT Guy
on November 4, 2014
Ah problem management. I’ve written about it before (see the additional resources at the bottom) and I’m sure I’ll write about it again. It’s one of the less commonly-seen animals in the ITIL, the IT service management (ITSM) best practice framework formerly known as the IT Infrastructure Library, farm yard — with many ITSM professionals […]