Category Archives: Knowledge Management

The 7 Habits of Highly Effective Knowledge Managers

Knowledge management is playing an increasingly important part in the IT service management (ITSM) ecosystem, and in keeping businesses running. It encompasses everything from supercharging service desk agents, to facilitating end-user self-help, to providing the fuel required by new technologies such as artificial intelligence, machine learning, and chatbots. ITIL describes knowledge management as the process […]