Category Archives: General IT

5 Awkward Questions for the Production-End of the DevOps Pipeline

DevOps isn’t just about development, the creation of new code and capabilities, there’s also the need to release to the production environment in a way that’s both swift and “safe” – protecting business operations in line with the organization’s appetite for risk. Much has been said and written about the left-to-right DevOps pipeline, most of […]

How a User Error Can Be a Constructive Tool

It’s always fun to sit and talk with 2nd line support folks – the ones who actually understand the technological whatsits and thingamajigs that underpin all our IT services. And it’s especially enjoyable if done over a drink or two, and when you get them onto the general intelligence level of the users they support. […]

3 of the Hottest Technology Buzzwords of 2017 Explained

As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. You appreciate that there’s a lot of change and innovation happening but when it gets talked about you might not necessarily understand everything that’s being said. Of course, you could rely on Google’s fantastic […]