Category Archives: General IT

3 of the Hottest Technology Buzzwords of 2017 Explained

As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. You appreciate that there’s a lot of change and innovation happening but when it gets talked about you might not necessarily understand everything that’s being said. Of course, you could rely on Google’s fantastic […]

10 Things You Need to Know to Set the Right ITSM Agenda for 2017

It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of technology and the added complexity (although sometimes new technology might offer increased simplicity), has given us ITSM professionals a once in a lifetime opportunity to be taken really seriously in both […]

Agile Service Management: Can ITSM Truly Be Agile?

It sometimes feels like the phrase “Do more, with less” has been with us since we started delivering technology-enabled solutions to business challenges and opportunities. Typically nowadays, IT departments get a small year-on-year reduction in their budget with an expectation they will do the same or more in the coming year. Often they manage to […]