I recently read a great quote by industry analyst Adam Holtby, of Ovum, that: “Change is inevitable in any organization, but with change comes risk.” Though personally I prefer the Spider-man quote: “With great power comes great responsibility” Which rather interestingly is equally true about change management.
A long time ago, in an IT department far, far away…. It is a period of unrest for developers and operations teams. IT management, in an effort to gain control of unruly infrastructure changes and prevent unplanned outages (as well as stop getting yelled at by the CEO), implemented the ITIL® process of Change Management. […]