I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d be a good idea to talk about how to take the next step from understanding the principles to actively benefiting from the process. So how do you get started? Well, there’s a lot […]
Ok maybe not greatest ever… but it sounded like a sexier title, like I’m a super hero or something. Anyway… I can’t even begin to tell you how many hours, even days, I’ve spent talking about categories in IT tools. First, it never seems like there’s such a thing as a perfect category scheme; it […]
I recently read a great quote by industry analyst Adam Holtby, of Ovum, that: “Change is inevitable in any organization, but with change comes risk.” Though personally I prefer the Spider-man quote: “With great power comes great responsibility” Which rather interestingly is equally true about change management.
A long time ago, in an IT department far, far away…. It is a period of unrest for developers and operations teams. IT management, in an effort to gain control of unruly infrastructure changes and prevent unplanned outages (as well as stop getting yelled at by the CEO), implemented the ITIL® process of Change Management. […]