Category: Change Management


What’s Organizational Change Management and Why Should ITSM Pros Be Bothered?

Have you ever wondered why it happens that when your IT department introduces new technology based on the promise of great benefits, the reality is somewhat muted? That the technology doesn’t make the impact you expected – mostly due to a lack of end-user uptake. If so, organizational change management (OCM) will [...]

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Effective Change Managers

The 7 Habits of Highly Effective Change Managers

Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]

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Cloud doesn't work with silos and towers

Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]

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Emergency Change

ITSM 101: Emergency Change and Why “No” is a Good Starting Point

If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]

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Measuring ITSM change & success

Measuring Change Performance – Easy or Not?

Without knowing how well we’re doing, we can’t show that we’re getting better. IT service management (ITSM) service providers need to [...]

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Get started with change management

15 Tips for Getting Started with Change Management – Part 2

In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]

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Get started with change management

15 Tips for Getting Started with Change Management – Part 1

I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d [...]

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The Greatest Ever Code to Incident Categorization

Ok maybe not greatest ever… but it sounded like a sexier title, like I’m a super hero or something. Anyway… I can’t [...]

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Emergency Change Management: Please Stop The Drama

I recently read a great quote by industry analyst Adam Holtby, of Ovum, that: “Change is inevitable in any organization, but with [...]

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ITSM Wars, Episode VII: The Standard Change Awakens

A long time ago, in an IT department far, far away…. It is a period of unrest for developers and operations teams. IT management, in an [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.