Without knowing how well we’re doing, we can’t show that we’re getting better. IT service management (ITSM) service providers need to show improvement, to keep customers happy that the service is in good hands. And to show we are improving, we need to be able to measure and compare our current and previous performance levels. […]
In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you haven’t seen it, then I suggest you jump back to those first. Here, I add another eight to give you the full 15 tips and things to consider when getting started with […]
I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d be a good idea to talk about how to take the next step from understanding the principles to actively benefiting from the process. So how do you get started? Well, there’s a lot […]
Ok maybe not greatest ever… but it sounded like a sexier title, like I’m a super hero or something. Anyway… I can’t even begin to tell you how many hours, even days, I’ve spent talking about categories in IT tools. First, it never seems like there’s such a thing as a perfect category scheme; it […]
I recently read a great quote by industry analyst Adam Holtby, of Ovum, that: “Change is inevitable in any organization, but with change comes risk.” Though personally I prefer the Spider-man quote: “With great power comes great responsibility” Which rather interestingly is equally true about change management.