For me it was a constant source of bafflement in projects – why does the obvious seem so out of reach when we look at applying IT service management (ITSM) in an outsourced environment? Where is the common sense? After all, the premise (on paper at least) makes sense, does it not? A well-structured and […]
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Although we’re now well into the 21st century, the goals of the gender-equality movement have still to be accomplished, especially in [...]
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Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance [...]
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One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the [...]
Continue Reading Posted by Rebecca Beach | 4 Comments on ITSM Basics: How to Do Configuration Management – Part 1
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.