Author Archives: Joe the IT Guy

The A to Z of ITSM

IT service management (ITSM) and ITIL, the most commonly adopted ITSM best practice framework, are both full of terminology. Just look to the names of the 26 ITIL processes, some of which are pretty self-explanatory but sadly some aren’t. So if you’re just starting out with ITSM and ITIL, I’m wondering which are the most […]

10 Things You Need to Know to Set the Right ITSM Agenda for 2017

It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of technology and the added complexity (although sometimes new technology might offer increased simplicity), has given us ITSM professionals a once in a lifetime opportunity to be taken really seriously in both […]

10 Reasons Why a Bad IT Balanced Scorecard Is Worse than None at All

Using an IT balanced scorecard will help your IT organization to focus on the right things – for both delivering against business needs and engendering service improvement. In doing so though, there are a number of potential pitfalls that organizations need to avoid, which this blog details. But first we need to start with a […]

5 Proven Practical Tips for Starting Your Service Catalog

Is your organization thinking about creating a service catalog and service request catalog (or starting over with it again)? It can be a daunting undertaking (and “undertaking” always seems such a terminal pursuit), but a well-thought-out service catalog (plus the associated service portfolio management activities) can add tremendous value to your organization. Service catalogs provide insight and help us […]