January 31, 2018 IT service catalogs can make a big difference to IT organizations wanting to improve the end-user, or customer, experience. But it’s not just a technology “thing.” Instead, those involved in making the IT service catalog a success need to ensure that they think from the customer point of view. In essence the service [...]
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January 24, 2018 If you actively participate in the IT service management (ITSM) community, then you’ve probably heard the growing level of [...]
Continue Reading Posted by Daniel Breston | 7 Comments on What ITSM Needs to Learn from DevOps Training
January 17, 2018 Many IT organizations will admit to the fact that they could be somewhat better at getting better, i.e. better at improving operations [...]
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January 10, 2018 “Kaizen” might sound like a breakfast roll but don’t be fooled – it’s a philosophy and approach that aids continuous service [...]
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January 4, 2018 Many IT organizations think it’s too difficult to take on software asset management (SAM), also called software license management [...]
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