December 18, 2017 Questions around the performance of IT self-service, compared to more traditional IT support access and communication channels, opens up a “can of worms” re the IT issues that never make it to any IT support channel. Self-service isn’t a new idea anymore, it’s mainstream IT service management (ITSM) behavior. Just about [...]
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December 13, 2017 Who doesn’t love the holidays? The feeling of goodwill, the great TV, seeing friends and family. How awesome is the holiday period? But [...]
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December 6, 2017 In the IT service management (ITSM) world there’s often talk of the need for configuration management and configuration management [...]
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