October 25, 2017 IT asset management (ITAM) is a powerful IT management activity that saves your organization time and money and minimizes risk; but all too often people forget to quantify the benefits realized, which in turn continues to justify the ongoing investment in ITAM people, processes, and technology. The management of IT assets – [...]
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October 18, 2017 Public cloud has come a long way since we were all worried about the levels of security and availability associated with the delivery [...]
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October 11, 2017 It’s always fun to sit and talk with 2nd line support folks – the ones who actually understand the technological whatsits and [...]
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October 4, 2017 Knowledge management is playing an increasingly important part in the IT service management (ITSM) ecosystem, and in keeping businesses [...]
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