Oftentimes it’s the every day things I do in my life that teach me about service management. So let me tell you what happened this time. I had to pick up a friend from the airport. Rather than just turn up at the designated arrival time, I was smart and tracked the flight on the […]
Continue Reading Posted by 
Joe the IT Guy | Leave a comment
DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 15 Hacks Required to Align ITIL and DevOps
If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Identify and Measure Your Work in Progress (WIP)
This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
Continue Reading Posted by 
Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.