Many companies still need to manage their software asset investments better – to reduce risks and financial “wastage.” It can be a huge undertaking but it can also be very rewarding – so start small if you need to, building up your software asset management capabilities over time. Software asset management (SAM) is an [...]
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COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”
In the development and adoption of an IT service management (ITSM) ecosystem, people will spend many hours working on the design and [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 3 Lean Tips to Enhance Your Everyday ITSM Activities
Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
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Problem management can be one of the most beneficial IT service management disciplines, but it can also be one of the most difficult to [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on The 7 Habits of Highly Effective Problem Managers
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.