Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet controlled, manner. ITIL IT service management best practice outlines how change management should work, but what are the key things an effective change manager should be doing? Change management [...]
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Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Change Managers
Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]
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We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]
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Incident management plays a key part in the IT service management ecosystem and in keeping businesses running. But what are the key [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.