If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us a wide range of processes to learn, love. and adapt to our circumstances. Some of them, like incident management and change management are fundamental to IT service management (ITSM): do [...]
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Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row
Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first [...]
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Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration
In Part 1 of this blog I offered five tips for getting started with ITIL, the IT service management (ITSM) best practice framework: [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.