Monthly Archive: March 2017

Explaining ITSM to E.T.

Could You Explain Your ITSM to E.T.?

If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look around, what would they see, and what would they think was the job of said ITSM team? I think that in most companies, our alien friends would see lots of busy people, rushing around doing [...]

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Posted by Joe the IT Guy | Leave a comment

Blending Agile, Lean, and ITSM

Blending Agile, Lean, and ITSM for Better Business Outcomes

I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]

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Posted by Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes

Being an ITSM leader

10 Things You Need to Know to Be a Better ITSM Leader – Part 2

In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]

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Posted by Joe the IT Guy | Leave a comment

Being an ITSM leader

10 Things You Need to Know to Be a Better ITSM Leader – Part 1

I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US [...]

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Posted by Joe the IT Guy | 4 Comments on 10 Things You Need to Know to Be a Better ITSM Leader – Part 1

Cloud doesn't work with silos and towers

Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]

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Posted by Joe the IT Guy | 2 Comments on Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.