Monthly Archive: February 2017

DevOps: From Threat to ITSM Friend

DevOps: From Threat to ITSM Friend

For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to most in ITSM, DevOps was seen as an outsider pushing in to places it didn’t know enough about. Specifically, it seemed to be an entirely development-driven concept that suggested IT […]

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ITSM and ITIL Lexicon

The ITSM and ITIL Lexicon – What If End Users Got to Name Things

Warning: If you were born without a sense of humor, or have had it surgically removed at some point in your life, please click away [...]

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Emergency Change

ITSM 101: Emergency Change and Why “No” is a Good Starting Point

If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]

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IT does more with less

Why IT Has to Do More with Less Every Single Year

In IT, one of our biggest (maybe even our favorite?) grumble, every year, is how the business expects us to deliver more for less. So [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.