Have you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words themselves. “Improvement” The main point of CSI is to deliver improvement, so I think it makes sense to start with that word. Often individuals’ preconceptions of improvement limit the scale [...]
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Joe the IT Guy | 2 Comments on Why Continual Service Improvement Is the Crème de la Crème of ITSM
As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself – is it [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Where Is the IT Service Desk in a DevOps World?
IT service management (ITSM) and ITIL, the most commonly adopted ITSM best practice framework, are both full of terminology. Just look [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on The A to Z of ITSM
It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 10 Things You Need to Know to Set the Right ITSM Agenda for 2017
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.